Report Within 48 Hours
Report damaged or incorrect medical equipment within 48 hours of delivery.
Verified Returns
Returns or replacements are processed after verification by our support team.
Easy Support Process
Simple process to request equipment service, replacement, or support.
How to Request a Return or Service
Submit a Request
Fill out the return or service request form with your order details and equipment information.
Verification
Our support team will review your request and may ask for photos or additional information.
Return or Replacement
If approved, we will arrange equipment pickup, repair service, or replacement depending on the issue.
Refund or Resolution
If a refund is applicable, it will be processed within 3–5 business days after approval.
Return Conditions
- Returns are accepted for damaged, defective, or incorrect equipment only
- Issues must be reported within 48 hours of delivery
- Products must be returned in original packaging with all accessories
- Rental equipment must be returned according to the agreed rental terms
- Proof of purchase or invoice is required
- Returns may be rejected if equipment is damaged due to misuse
Fill out the form below to initiate your return request
Frequently Asked Questions
Q.Can I return medical equipment after purchase?
Returns are accepted only for defective, damaged, or incorrect equipment delivered by our team.
Q.What if the equipment stops working?
Please contact our support team immediately. We will inspect the issue and arrange repair, replacement, or service support.
Q.Do rental equipments have service support?
Yes. If a rented medical device develops a problem during the rental period, our team will provide support or replacement.
Q.When will refunds be processed?
Approved refunds are usually processed within 3–5 business days.
Q.How can I request a return?
You can submit a request through the return form on this page or contact our support team directly.
Need Help?
Our support team is available to assist you with equipment returns, service requests, or rental support.